www.terme-tuhelj.com legal notice

All rights of the website www.terme-tuhelj.hr are reserved. All information and materials, written or pictorial on the website www.terme-tuhelj.hr are within their legally permitted limits the subject of copyright protection or other form of intellectual property protection of Terme Tuhelj d.o.o., Ljudevita Gaja 4, 49215 Tuheljske Toplice (hereinafter: Terme Tuhelj) and its associated contractual partners whose contents are included on the website www.terme-tuhelj.hr.

Privacy and personal data protection

Terme Tuhelj respects and protects your privacy. When browsing the website www.terme-tuhelj.hr you are anonymous; we do not collect your personal data unless you agree to the use of cookies (you can read more on how www.terme-tuhelj.hr uses cookies on the page explaining how cookies work). For statistical purposes, Terme Tuhelj only reserves the right to obtain the data from the users of the website that does not include personal characteristics of the individuals.

Regardless of the statement made in the previous character, each visit to the website www.terme-tuhelj.hr automatically stores web server log files on the web server (e.g. the IP address - the number identifying each computer or other device on the web). The web works in such a way that the web server hosting the website records certain data regarding the website visits, such as the IP address, browser version, visit time, and other. Terme Tuhelj and its authorised providers do not process the data collected in this way and do not link them to any other data.

On some sections of our website, you will be asked to entrust us with your personal information in order to enable correspondence, register on the website, ask questions, fill-in a form to receive the newsletter, receive promotions or notifications, make purchases, fill-in the booking form, participate in online prize competitions, or join the Wellcard club. As the personal data controller, Terme Tuhelj guarantees and undertakes to protect this information as confidential in accordance with the provisions of the applicable legislation. We will not disclose the provided information to third or unauthorised parties and will use and process it exclusively for the purposes with which you provided the information.

The received personal information will be processed until the end of the contractual obligation or for as long as we have a legitimate interest to process such information, or for as long as this is dictated by the law. If you subscribe to receive various news, promotions or notification, or if you join the Wellcard club, we will process your personal information until your cancellation. If you participate in prize competitions, your personal information will be processed until the deadline stated as part of the individual competition.

You can unsubscribe from receiving the news, promotions, notifications, or from the Wellcard club at any time by clicking the relevant link in the received email or by sending an email to info@terme-tuhelj.hr, or by sending a written cancellation to Terme Tuhelj d.o.o., Ljudevita Gaja 4, 49215 Tuheljske Toplice.

If you wish to find out which of your personal data is being processed and for which purposes, or if you wish to make a legal claim regarding the processing of your personal information (access, restriction, deletion, correction, transfer of data, or making an objection), please send an email to dpo@terme-tuhelj.hr, or send a written request to Terme Tuhelj d.o.o., Ljudevita Gaja 4, 49215 Tuheljske Toplice.

To fulfil the purpose of continuous operation and improvement of the user experience, the website uses cookies; you can read more about them on the page explaining how cookies work.

The location of the website’s server is adequately physically protected.

Privacy and security of the personal information of the authorised providers or processors of Terme Tuhelj

Gooya d.o.o. is the maintainer, administrator, and host of the website www.terme-tuhelj.hr  performing portal maintenance and upgrade tasks for Terme Tuhelj in accordance with the contract with Terme Tuhelj. Gooya d.o.o. and potential other contractors performing certain tasks related to the portal and the processing of personal information for Terme Tuhelj that have a contract with Terme Tuhelj are committed to processing the personal information only within the authorisations given by Terme Tuhelj and do not process and may not process the data for any other purpose.

A warning regarding unauthorised or incorrect use

For security reasons as well as to ensure undisturbed use for all users, Terme Tuhelj uses programmes that monitor traffic and identify unauthorised attempts of uploading or changing the information or any other method of causing damage. The data from these sources may be used to identify individuals as part of an authorised legal investigation and in accordance with the necessary legal proceedings.

Exclusion of liability

All the information and material on the website www.terme-tuhelj.hr is informative. Terme Tuhelj strives for correctness, being up-to-date, and completeness of the published information, but does not assume any legal responsibility for its accuracy and integrity, which refers to the accuracy, completeness or usefulness of any information, product or process described.

Terme Tuhelj as well as any legal or natural person that participated in the creation and formation of this website are not responsible for any damages arising from the access, use, or inability to use the information on the website or for any errors or shortcomings of its contents.

Terme Tuhelj cannot be held responsible for any damages (including those caused by viruses) to computer equipment, mobile phones, or any other application used to access the website www.terme-tuhelj.hr caused by the users’ visit to the website or through the use of the website. Terme Tuhelj is not responsible for any damage of any kind that may arise from the use or inability to use the website.

Terme Tuhelj reserves the right to change the contents of the website www.terme-tuhelj.hr without prior warning at any time and in any way regardless of the reason, and does not assume any responsibility for any consequences of such changes.

External links

For reasons of convenience or promotion certain pages or sub-pages of www.terme-tuhelj.hr may include links to various external sites, such as other internet websites, individual pages, or other sources. We are not responsible for the accessibility, content, or errors of external links, and the users of the website www.terme-tuhelj.hr should not assume that the externally linked websites respect the same principles regarding privacy and personal data protection as those held by Terme Tuhelj. Terme Tuhelj's liability is excluded for all cases of visiting and using the websites.

Copyright

The website includes material protected by copyright law. The contributing authors and other copyright bearers retain the rights to reproduction or redistribution of these materials. All persons reproducing or redistributing this information are expected to respect the conditions and obligations requested by the authors or the bearers of copyright. However, material protected in this way can nevertheless be quoted and used bona fide in accordance with copyright regulations.

Posts made by the visitors of www.terme-tuhelj.hr

Terme Tuhelj is not responsible for any personal opinions, comments, judgements, or inappropriate content present on www.terme-tuhelj.hr that were posted by the visitors to the website.

The aforementioned posts on the website www.terme-tuhelj.hr reflect the authors’ personal judgements and opinions and do not represent the viewpoints of Terme Tuhelj.

We reserve the right to remove or edit according to our judgement and without explanation any post published on the website www.terme-tuhelj.hr that violates the rights of others and is in any way illegal, insulting, shaming, vulgar, or contentious in any other way.

Bookings made via the website www.terme-tuhelj.hr

Our website offers two ways of booking our capacities.

The first is via email, through which you can submit your inquiry and we can send you our offer. Neither the inquiry nor our reply to it count as a confirmed booking, since the most important condition for the validity of the reservation is your confirmation of the booking or your confirmation of our booking offer. If we do not receive the confirmation, it shall be considered that the booking was never made.

In addition to the above option we also offer the possibility of direct booking and card payment online. In that case the booking will be confirmed and paid for immediately as soon as you finalise the payment process. By doing so we off course guarantee that you will receive exactly the accommodation you have chosen.

If children will be staying with you, please also list the estimated number for which the stay needs to be paid. Depending on the number of children and other booking information, the price of the stay will be calculated automatically and will be displayed on the screen. Please note that if you book and pay online, you are considered to have read these terms and conditions and to agree with them.

The guest has the right to make a booking. If the guest shall cancel the booking, Terme Tuhelj has the right to the reimbursement of the costs arising from the cancellation. The amount of the reimbursement of the costs of cancellation depends on the time of the cancellation. In the event of cancellation, Terme Tuhelj is entitled to the following percentages of the price of the stay:

Up to 15 days before arrival - 10% of the price of the stay
14 to 4 days before arrival - 30% of the price of the stay
4 days before the day of arrival - 100% of the price of the stay

In the event of a modification of the stay at the guest’s discretion or for reasons of force majeure that is not the fault of Terme Tuhelj due to an improperly conducted service, the guest does not have the right to claim any compensation or price reduction. The guest must communicate the cancellation by phone (+386/3/829-78-36), send an email to info@terme-tuhelj.hr, or send a letter to the booking service of Terme Tuhelj d.o.o., Ljudevita Gaja 4, 49215 Tuheljske Toplice.

Value added tax is already included in all prices of Terme Tuhelj's offer. In the event of a dispute, the competent court in Klanjec shall have jurisdiction.

Contact

If you have any questions related to the protection of your personal data in the use of this website, or if you have any other questions related to the website, please send an email to dpo@terme-tuhelj.hr.

Changes to the www.terme-tuhelj.hr legal notice:

Latest update on 10/5/2018.