Terms of use

Legal Notice

The company Terme Olimia d.d. will, by proper web page design, try to ensure that the data on this web page is punctual and up-to-date, but DOES NOT take any responsibility for the punctuality of these data. All users use these data at their own risk. Terme Olimia PLC or any other legal person or a private individual, who participated at the developing and designing of this page, are not liable for possible damages, which could stem from using information on this page or any mistakes and defectiveness in its content.

All information and pictures on Terme Olimia web pages are, according to law, subject to the author’s protection or some other protection of intellectual property. Documents from these web pages may only be reproduced for non-commercial purposes, and must preserve all warnings about the author’s or other rights and cannot be copied, duplicated, or in any way distributed for commercial use.

Brand names and trademarks, used on these pages, are registered trademarks of Terme Olimia PLC, or is the company’s right to use them. Terme Olimia reserves the right to change the contents of these pages at any time, in any way, without a special reason and without previous notice. It does not take any responsibility for consequences that can come as a result of these changes.

Privacy protection

Terme Olimia protects all visitors’ data according to the Personal Data Protection Law and other Slovene and European legislation. By sending his/her personal data using the informative or reservation form, the visitor agrees that his/her data will be used by Terme Olimia PLC for its internal statistical and data processing use. The company binds itself not to share personal data to other private individuals or legal persons for commercial uses.

Our web pages offer two ways of making a reservation for our capacities.

One option is by e-mail: you send the inquiry and we send you our offer. However, a mere inquiry or an offer does not count as a confirmed reservation – your confirmation of the reservation is essential for the validity of a reservation. If we do not receive your confirmation, we cannot confirm the reservation.

You can also make a reservation and pay directly online by credit card: in this case, the reservation will be confirmed and paid for the moment you make the final confirmation in the payment procedure. We guarantee the exact accommodation as you ordered it.

In case you come accompanied by your children, please state the assumed number of children, for whom the accommodation needs to be paid for. According to the stated number of children and other reservation data, your price will automatically be calculated and displayed. If you make reservations and payments online, it is believed that you have read these conditions and you agree with them.

Cancelling an order

A guest has the right to cancel a reservation. If the guest cancels the arrangement, Terme Olimia PLC has the right to refund costs. The total amount of the costs for the cancelled arrangement depends on the time when the guest cancelled the arrangement. Terme Olimia PLC has the right to the following % from the arrangement price in cases of cancelling:

  • Up to 15 days prior to arrival - 10% of the arrangement price
  • 14 to 4 days prior to arrival - 30% of the arrangement price
  • 4 days to the day of arrival - 100% of the arrangement price

In cases of changing the arrangement on your own wish or for reasons of force majeure, without reasons on the side of Terme Olimia d.d., the guest does not have the right to demand any claim or lowering of the price. Cancelling has to be sent as a written document or by e-mail on the address of the hotel in which the reservation was made, or a reservation service of Terme Olimia d.d., Zdraviliška cesta 24, SI – 3254 Podčetrtek.

Data use

Terme Olimia d.d. protect all guests’ data according to the Personal Data Protection Law. It counts that the guest, by accepting the offer, agrees with using his/her data for our statistical purposes and informing our clients of our offers. If the guest does not wish to share his/her data for the above stated purposes, he/she can state that when contacting us.

Final determinations

VAT is included in all prices of the Terme Olimia PLC offer. Court of jurisdiction in Celje is competent for all kinds of disputes between clients.

Cookie regulations

In order to optimize the web page in terms of system performance, practicability and provision of useful information about the services, Terme Olimia d.d. automatically collects and stores information in log files on the user’s computer. These include the user’s Internet Protocol (IP) address, data on the browser type and language settings, the operating system, Internet Service Provider (ISP), and date/time of the visit.

Terme Olimia d.d. uses these data to effectively manage the web pages in order to find out more about the behaviour of customers across the web pages, to analyse trends, and to collect comprehensive demographic information about the users. The collected data can be used for marketing and advertising purposes, as well as for communication (e.g. the optimization and enhancement of the user experience to guarantee more attractive offers and services).

In the event of the usage of data which are not personal data, together with personal information, such data are treated as personal data as long as they are used collectively.

Also for the information gathered from cookies and other comparable techniques the Declaration on the Protection of Personal data from these Terms and Conditions applies.

What is »cookie«?

Web pages, e-mails, web services, advertising and interactive applications can use the so-called cookies (hereinafter: “cookies”) for the optimization of services.

A cookie is a small file usually containing a sequence of letters and numbers that is loaded into the user’s terminal equipment (computer, mobile device, etc.; in these Terms and Conditions generally referred to as: “computer”) when visiting the Terme Olimia d.d. website (Terme Olimia d.d. sends the cookie file to the user’s computer hard drive). For example, the Terme Olimia d.d. website can then use them to identify the user’s devices when the connection between the web server and the web browser is established. The main purpose of the cookie is to enable the web server to provide the user with customized web pages allowing for a more personal experience during a visit to the Terme Olimia d.d. website and better response capabilities to individual user’s requirements. Cookies allow Terme Olimia d.d. to obtain more information about how users use their web site, and also as a means of improving the user’s experience during their visit to a certain web page.

What kind of cookies do Terme Olimia d.d. web pages use?

Terme Olimia d.d. can use the following types of cookies on their web pages:

  • temporary or session cookies (hereinafter: “session cookies”): these are temporary cookies that are stored in the cookie file in the user’s browser for the duration of the user’s session (for the duration of the browsing and are deleted with the expiry of the session). These cookies are required for the proper operation of specific applications or functionalities on Terme Olimia d.d. web pages;
  • our own cookies (1st party cookies) originate from the Terme Olimia d.d. web pages the user is visiting and may be permanent or temporary. Web pages use these cookies to store information that will be reused during the user’s next visit to the site.

More information about cookies can be found on the world wide web, for example on the following web page:http://www.allaboutcookies.org.

Where the user’s consent is necessary for the usage or installation of cookies, Terme Olimia d.d. will obtain the user’s consent before using them or installing them into the user’s device (computer).

Tracking and analysis

For the continuous optimization of their marketing communications, Terme Olimia d.d. uses the analytical software Google Analytics by Google Inc. on their web pages, which uses cookies for the purpose of analysing traffic (counting visitors, identification of browsers and keywords in search strings, problems with the navigation Panel). The web page or Terme Olimia d.d. informs the user about the cookies and obtains their consent before using them or downloading them to the user’s device (computer).

This allows for online behaviour tracking; in the collection stage, the cookies store information on how users use the web page, including the number of displayed pages, where the user comes from (geolocation), time of the visit and the number of visits, in order to enhance the web page and ensure a quality user experience. These data are collected through tracking cookies. Data obtained through cookies are anonymous and are not associated with personal information. Terme Olimia d.d. does not share this information with any third party for their own use. If the user does not accept cookies, no information is stored.

1. Cookies of the www.terme-olimia.com website

 

Name of the cookie

Purpose

Time of the cookie

Company

ASPSESSIONID                

Guarantees proper operation of the web site

When closing the browser

Terme Olimia d.d.

CookiesEnabled

Guarantees proper operation of the web site

When closing the browser

Terme Olimia d.d.

2. Cookies of third party web sites/services

Name of the cookie

Purpose

Time of the cookie

Company

_ga

Statistics of the web page visits

24 months

Google Inc

_dc_gtm_UA-34198803-1

Statistics of the web page visits

When closing the browser

Google Inc

 

In accordance with the regulations, technical data storage or access to them is exclusively permitted for the transmission of a message through an electronic communications network, or if this is necessary to provide an information society service that the user requests. Terme Olimia d.d. uses the following cookies for this purpose: their own session cookies and cookies for counting the number of visitors; cookies are only stored for as long as necessary in order to achieve their purpose or for the duration of the browsing session at the longest, and are deleted at the end of the session.

Enabling and disabling cookies and similar technologies

Terme Olimia d.d. users can accept or reject all cookies on all visited web pages, whereas it shall be taken into consideration that most browsers automatically accept cookies; or block the usage of cookies by changing the settings in their web browser. For example, in Internet Explorer 8.0, the following needs to be carried out: 1. Select “Tools” and then “Internet Options”. 2. Click on the “Privacy” tab. 3. Use the slider to select the desired setting. In other internet browsers, follow the instructions of the browser in question to change the settings of the browser or delete cookies.

If cookies are disabled, some functions and complete functionality of the web page are no longer available or do not operate properly.

Terme Olimia d.d.
Zdraviliška cesta 24
3254 Podčetrtek
Slovenia

Tel: +386 3 829 70 00
Fax: +386 3 582 97 00