Terms and Conditions

Legal provisions

The Terme Tuhelj Ltd. company will pay special attention when designing its websites and will try to guarantee accuracy and currency of information on them, but assumes no responsibility for its accuracy and completeness. All users use this content at their own risk. Neither Terme Tuhelj Ltd. nor any other legal or natural persons, who participated in the development and design of its websites, is responsible for any damage that may result from access to, use of or inability to use the information on these websites or for any errors or omissions in their content.

All the information and images on the Terme Tuhelj websites are within the legal boundaries of copyright protection and other forms of intellectual property protection. Documents published on these websites may be reproduced for non-commercial purposes only and in that case must retain all the said warnings on copyright or other rights and may not be copied, duplicated or distributed for commercial purposes in any way. Brands and services that appear on these pages are registered brands of Terme Tuhelj Ltd., i.e. the said company has exclusive rights to their use.

Terme Tuhelj Ltd. reserves the right to change the content of these websites at any time, in any manner and for any reason without prior notice. By doing so, it assumes no responsibility for any consequences of such changes.

The official logo, the company name, Terme Tuhelj, and name of the mascot, Tuhi, are trademarks of Terme Tuhelj and as such are protected by the State Intellectual Property Office, and offered for lawful use only with the proper permission from the copyright owner. Terme Tuhelj Ltd. retains exclusive rights of copyright ownership of their trademarks. Prior to use, reproduction or distribution of the logo, company name and mascot name in any way, one must obtain written permission of the copyright holder. In case of using the logo, company name and mascot name without the permission of the copyright holder, the copyright holder has the right to file a legal complaint.

Protection of personal data

Terme Tuhelj Ltd. will keep all the collected data on visitors to their web pages in accordance with the law on protection of personal data and other Croatian and European laws. By submitting personal information in the information or reservation form, the website visitor agrees to let Terme Tuhelj Ltd. use this information for the purposes of internal statistical analysis and data processing. Furthermore, Terme Tuhelj Ltd. undertakes not to submit this data to third parties or businesses for the commercial exploitation of personal data.

On our websites, we offer two ways of booking our facilities.

The first one is by e-mail, via which you can submit your inquiry, after which we will send you our offer. The inquiry itself, i.e. our offer, is not considered a confirmed booking. An essential condition for the validity of registration is the confirmation of your booking, i.e. our offer. If we do not receive your confirmation, the booking is considered never to have been made at all.

In addition to the usual way, we offer the possibility of immediate booking and payment by credit card over the internet. In this case, your booking will be confirmed and paid for immediately after you finally confirm your payment choice. This, of course, guarantees that you will get exactly the kind of accommodation you have chosen.

If you intend to share the accommodation with your children, give the estimated number of children for whose stay you will need to pay. The price of your holiday package will be automatically calculated and displayed on the screen, depending on the estimated number of children and other booking information. In case of booking and payment via the internet, it is assumed that you have read the conditions and you agree with them.


Terme Tuhelj Ltd. has developed a whole range of payment methods for its services so that end users can choose whether they want to pay for the services in cash, via a pro forma invoice, bank transfer or online payment with credit cards.

Terme Tuhelj Ltd. is committed to protecting customers' personal data by collecting only the necessary, basic information about customers / users that is necessary for the fulfilment of our obligations. It also informs the customers about the way the collected data is used, and gives its customers a choice on how their data is used, including the possibility of deciding whether or not to remove their name from the lists used in marketing campaigns. All user information is strictly confidential and is available only to those employees who need this information to perform their jobs. All the employees of Terme Tuhelj Ltd. and its business partners are responsible for complying with the principles of privacy protection.

Security Statement

Reservation system provides the highest level of data protection to the users. For the secure transfer of data between your PC and our servers we use "Thawte" certification and SSL technology with 128-bit encryption. All personal data, the number of personal documents, credit cards or other means of payment that users submit through the reservation system, transmitt solely through secure connection with 128-bit encryption. Credit and debit cards payment takes place through a system of  "Zagrebačka banka" using the highest safety standards prescribed by the world's largest credit card companies Visa and MasterCard Worlwide inc.


If you do not show up or if you cancel your booking, we will charge your credit card for the amount of 1 (one) day stay of the booked holiday package (charging for the first day of your stay) as follows:

  • up to 8 days: no charge
  • 7-3 days: 30%
  • 2-1 days: 50%
  • no show: 100%

Currency conversion statement

All payments will be effected in Croatian currency. The amount your credit card account will be charged for is obtained through the conversion of the price in Euro into Croatian kuna according to the current exchange rate of the Croatian National Bank. When charging your credit card, the same amount is converted into your local currency according to the exchange rate of credit card associations. As a result of this conversion there is a possibility of a slight difference with respect to the original price stated on our web site.

Data usage (privacy protection)

Terme Tuhelj Ltd. keeps all the collected data on their guests in accordance with the law on personal data protection. It is assumed that by accepting the offer, the customer agrees to let this information be used for the purposes of statistical analysis and being informed on the offer. If the customer does not want this, he or she can cancel this option when registering.

Final provisions

All prices offered by Terme Tuhelj Ltd. already include VAT.
In the event of a dispute between the parties, all cases are referred to the court in the town of Zabok.

Cookie regulations

In order to optimize the web page in terms of system performance, practicability and provision of useful information about the services, Terme Tuhelj Ltd. automatically collects and stores information in log files on the user’s computer. These include the user’s Internet Protocol (IP) address, data on the browser type and language settings, the operating system, Internet Service Provider (ISP), and date/time of the visit.

Terme Tuhelj Ltd. uses these data to effectively manage the web pages in order to find out more about the behaviour of customers across the web pages, to analyse trends, and to collect comprehensive demographic information about the users. The collected data can be used for marketing and advertising purposes, as well as for communication (e.g. the optimization and enhancement of the user experience to guarantee more attractive offers and services).

In the event of the usage of data which are not personal data, together with personal information, such data are treated as personal data as long as they are used collectively.

Also for the information gathered from cookies and other comparable techniques the Declaration on the Protection of Personal data from these Terms and Conditions applies.

What is »cookie«?

Web pages, e-mails, web services, advertising and interactive applications can use the so-called cookies (hereinafter: “cookies”) for the optimization of services.

A cookie is a small file usually containing a sequence of letters and numbers that is loaded into the user’s terminal equipment (computer, mobile device, etc.; in these Terms and Conditions generally referred to as: “computer”) when visiting the Terme Tuhelj Ltd. website (Terme Tuhelj Ltd. sends the cookie file to the user’s computer hard drive). For example, the Terme Tuhelj Ltd. website can then use them to identify the user’s devices when the connection between the web server and the web browser is established. The main purpose of the cookie is to enable the web server to provide the user with customized web pages allowing for a more personal experience during a visit to the Terme Tuhelj Ltd. website and better response capabilities to individual user’s requirements. Cookies allow Terme Tuhelj Ltd. to obtain more information about how users use their web site, and also as a means of improving the user’s experience during their visit to a certain web page.

What kind of cookies do Terme Tuhelj Ltd. web pages use?

Terme Tuhelj Ltd. can use the following types of cookies on their web pages:

  • temporary or session cookies (hereinafter: “session cookies”): these are temporary cookies that are stored in the cookie file in the user’s browser for the duration of the user’s session (for the duration of the browsing and are deleted with the expiry of the session). These cookies are required for the proper operation of specific applications or functionalities on Terme Tuhelj Ltd. web pages;
  • our own cookies (1st party cookies) originate from the Terme Tuhelj Ltd. web pages the user is visiting and may be permanent or temporary. Web pages use these cookies to store information that will be reused during the user’s next visit to the site.

More information about cookies can be found on the world wide web, for example on the following web page: http://www.allaboutcookies.org.

Where the user’s consent is necessary for the usage or installation of cookies, Terme Tuhelj Ltd. will obtain the user’s consent before using them or installing them into the user’s device (computer).

Tracking and analysis

For the continuous optimization of their marketing communications, Terme Tuhelj Ltd. uses the analytical software Google Analytics by Google Inc. on their web pages, which uses cookies for the purpose of analysing traffic (counting visitors, identification of browsers and keywords in search strings, problems with the navigation Panel). The web page or Terme Tuhelj Ltd. informs the user about the cookies and obtains their consent before using them or downloading them to the user’s device (computer).

This allows for online behaviour tracking; in the collection stage, the cookies store information on how users use the web page, including the number of displayed pages, where the user comes from (geolocation), time of the visit and the number of visits, in order to enhance the web page and ensure a quality user experience. These data are collected through tracking cookies. Data obtained through cookies are anonymous and are not associated with personal information. Terme Tuhelj Ltd. does not share this information with any third party for their own use. If the user does not accept cookies, no information is stored.

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ASPSESSIONID Guarantees proper operation of the web site When closing the browser Terme Tuhelj Ltd.
CookiesEnabled Guarantees proper operation of the web site When closing the browser Terme Tuhelj Ltd.

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In accordance with the regulations, technical data storage or access to them is exclusively permitted for the transmission of a message through an electronic communications network, or if this is necessary to provide an information society service that the user requests. Terme Tuhelj Ltd. uses the following cookies for this purpose: their own session cookies and cookies for counting the number of visitors; cookies are only stored for as long as necessary in order to achieve their purpose or for the duration of the browsing session at the longest, and are deleted at the end of the session.

Enabling and disabling cookies and similar technologies

Terme Tuhelj Ltd. users can accept or reject all cookies on all visited web pages, whereas it shall be taken into consideration that most browsers automatically accept cookies; or block the usage of cookies by changing the settings in their web browser. For example, in Internet Explorer 8.0, the following needs to be carried out: 1. Select “Tools” and then “Internet Options”. 2. Click on the “Privacy” tab. 3. Use the slider to select the desired setting. In other internet browsers, follow the instructions of the browser in question to change the settings of the browser or delete cookies.

If cookies are disabled, some functions and complete functionality of the web page are no longer available or do not operate properly.

Terme Tuhelj Ltd.
Ljudevita Gaja 4
49215 Tuhelj

Tel: +385 49 203 000